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COE= Drawing for Dbacks Tickets

Please complete and turn into your supervisor by 12 noon 7/14 for a chance to win 2 tickets to Saturday June 16th game.
Across
The Global KPI for this is 90%
You receive 10 of these per month and your target goal for this is 97%?
What does COE stand for?
What does sales have to submit to start the KAD process?
Down
The blank call rate is less than 1%
What is the callback commitment time?
What is Tom's wife's name?
Where do you find the list of account numbers and what type of reports we run?
What is the network response time?
What do you receive if you miss a callback?