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Vocabulary Exam

Across
A theory of traveler personality developed by stanley plog that categorizes different kinds of travelers along a continum
Items or conditions desired but not necessary for survival;
The resposnse customers provide after receiving service
A theory of consumer motivation developed by Abraham Maslow
The geographical location that serves as the endpoint or point of interest in a trip
Down
Welcoming customers and demonstrating your readiness to assist them
The reason for action, based on the persons needs and desires
The assistance provided to customers by employees
Being respectful and considerate of others