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Chapter 3 Vocab Crossword

Across
Organization of workers formed to represent their common interests in improving wages, benefits, and working conditions.
Contract between management and the union identifying rights and responsibilities of the business and its employees.
One who understands employees and job requirements and matches actions and decisions to the circumstances.
The ability to influence individuals and groups to cooperatively achieve common goals.
Employer programs that provides confidential individual assistance including counseling and support services for employees experiencing serious personal or family issues.
One who encourages workers to share in making decisions about their work and work-related problems.
Prescribed guides for actions and conduct.
Power given to people because of their superior knowledge about the work.
Down
Regulations created to maintain an effective working environment in a business.
Power given to people because others identify with and want to be accepted by them.
An awareness of your attitudes and opinions, your leadership style, your decision-making style, and your relationships with other people.
How well people get along with each other when working together.
Power that comes from the position the manager holds in the organization.
One who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.
Power based on the ability to control rewards and punishments.
The general way a manager treats and supervises employees.
Getting people to support the same goals and work well together to accomplish them.
The ability to control behavior.
Manager who gives little or no direction to employees.
Manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization.