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Customer Service Vocabulary

Across
a written contract or agreement
obligation or duty a person has to perform
the assistance that customers receive from a company or its sales staff
discouraging; causing annoyance or anger by excessive difficulty
someone who is an expert in some area of study or research
to figure something out or to find an answer for something
Down
something causing trouble or bother
a customer or a person who uses services
a person or thing that is allowed to speak for someone else