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Fee Rebate Vocabulary

Teacher: Janet
Across
How items are arranged on the transaction page
What a customer is assessed when an account is overdrawn
Valuable tool to help determine how fees were assessed
When deposited funds will be made available to the customer
How a banker can help manage the interaction with the customer to reach a beneficial outcome for both parties
The process of refunding fees to a customer
Down
A valuable customer
Tab for use in viewing holds on an account
Ways to educate a customer on a solution to avoid issues in the future.