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Communication

Chapter 17
Across
is a process that involves the transmission of meaningful information from one party to another through the use of shared symbols
A process in which information flows in two directions—the receiver provides feedback, and the sender is receptive to the feedback
Information that flows from higher to lower levels in the organization’s hierarchy
Dialogue with a goal of helping another be more effective and achieve his or her full potential on the job.
Process by which a person states what he or she believes the other person is saying
Down
A process in which information flows in only one direction—from the sender to the receiver, with no feedback loop.
groups of people in different locations interact over telephone lines
The degree to which a communication channel conveys information.
The process of withholding, ignoring, or distorting information
Interference in the communication process; blocks perfect understanding