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Workplace Culture and Its Impact on Guest Experience

Ethical practices must start from where?
Encourage respect, and hold staff ___ in all circumstances
Vision, values, norms, systems, symbols, language, assumptions, beliefs, habits
The act of granting employees the authority to make key decisions within their areas of responsibility
"moral principles that govern a person's behavior"
___ employee engagement means better served guests
Communication amongst employees
Proper communication of company culture to employees leads to a ___ brand image?
Communication between management and employees
Millennials make up how much of the work force?
Benefit of an ethical company culture?
Employee empowerment leads to job ___
Globalization has created a more ___ compilation of guests
Hyatt's corporate responsibility strategy and platform
Who is a founding sponsor of the National Association of Black Hotel Owners, the Latino Hotel and Restaurant Organization, and the Asian American Hotel Owners Association?