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NPS Crossword Puzzle

Across
Customer retention leads to higher ___.
Customer that rates 0 through 6.
Many customers purchase ___ after a good customer service experience.
People ___ their experiences.
NPS stands for (write as one word).
The way customers recommend the company face to face. (write as one word)
This customer service representative attribute likely leads to a positive customer experience.
Customer that rates a 9 or 10.
Customer service stories are ____ spread.
Down
Who might a customer recommend us to?
NPS measures whose experience?
The formula % promoters - % detractors results in this (write as one word).
We want customers to have a ___ customer experience.
Customer that rates 7 or 8.
Adjective for returning customers.
A modern way for reviews to spread. (write as one word)
The company must ___ to provide the best customer experience.