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Wayfair Crossword 1

Across
Is putting yourself in someone else's shoes.
________ is feeling sorry or pity for the hardships of another person.
_______ ______ can be used on any one of our sister sites as well (Joss & Main, Dwell Studio, All Modern and Birch Lane) and it never expires! (there is no space in the two words on this puzzle.)
I do not have a way to expedite ___________ _____. (again a two word answer but it is not putting a space between the two words)
What we call our email system?
Are statements that reassure our customer's that we're going to resolve their issue and we are going to take ownership of whatever problem they are having and finding a solution for them.
We build _______ with our customers from the moment we answer the call or the email.
We offer two ______ methods.
Down
I received your request to ___________ from all of our emails, and I have taken care of this for you.
UPS and FedEx provide ________ numbers for us and customers to locate packages?
How should an SSC wrap if there are multiple products on one order, but the customer only wants to cancel one and keep the other active?
If an item has left the warehouse we say it has _______.
Statements that promote Wayfair to the customer.
What we call our phone system?
If an order is large parcel or a business account, what should you do?
If you receive your item and simply do not love it, you can ______ it within 30 days of receiving your delivery.