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Chapter 4

Across
Understanding what the person feels and means
This type of listening requires the listener to fully concentrate, understand, respond, and then remember what is being said
Bias against a group or individuals who are members of such groups will invariably distort listening
This kind of judgement makes you assume what the speaker is going to say
Listening effectively
How you present yourself when listening
This type of listening respects the speaker
Stage 3 of listening
This can cause bias when listening
Stage 2 of listening
Down
Playing with your hair or clicking a pen
Stage 4 of listening
"yes" or "I see"
Prevents you from listening effectively. (loud music)
Receiving, understanding, remembering, evaluating and responding to verbal and or nonverbal messages.
Stage 1 of listening
This type of listening you think logically and dispassionately
Maintaining a low level of eye contact
A verbal or written answer
Concentration on what a person is saying