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Chapter 4 - Pt.1

Principles of Verbal Messages L(0.0!)/
Across
Objective definition
The author of the message is clearly identified.
Emotional meaning
Both verbal and nonverbal signals occur at the same time.
A general term may suit your needs best.
Responsive to two needs that each person has.
Down
The author is not identified.
The need to be autonomous.
The need to be viewed positively by others.
The act of sending messages with the intention of giving false information.