Save Status:
or to save your progress. The page will not refresh.
Controls:
SPACEBAR SWITCHES TYPING DIRECTION
Answer Key:
Edit a Copy:
Make Your Own:
Crossword Word Search Worksheet
Rate This Puzzle:
Log in or sign up to rate this puzzle.

Service Cloud

Across
Acronym for Subject Matter Expert
Known as a multi-faceted industry leading CRM platform
When a Case is not an FCR it moves to an _______
_____give a consolidated view of open cases
Name of the L&T Service Cloud SME
Down
A group of 2 or more people working cases within a queue
_____are the back bone of Service Cloud
Refers to our day to day business processes
Acronym for First Contact Resolution