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Customer Service Vocabulary #2

Across
A disagreement based on the price of an object
The idea that one's skills are fixed traits that can't be developed
Dishonest customers that try to cheat salespeople by arguing about money
Remaining calm when dealing with rude customers
Returning an item to the retailer for a refund or exchange
A business that produces finished product or parts of the product
Questions that have a yes or no answer
Working as a group to achieve a goal
Being respectful of different opinions and individual differences
Someone who visits a store over and over
Items that can be offered similar to an item out of stock
The website that represents a retailer on the Internet
To reduce or make smaller
Down
Pressing someone into buying something
Keeping something private
A customer that thinks shopping is fun
Swapping one item for another
Questions that can't be answered with a yes or no
A business or salesperson that sells products or services to customers
A document of what a customer likes and dislikes
A thing that is likely to happen
Giving a sales associate a name of a person that might be interested in the product
Checkout lanes in which customers scan their own products