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Switchboard Terminology

Teacher: Debra Sprouse, Front Office Supervisor
Across
What is done when a person picks up a ringing phone.
To create a new account from an exisiting patient account
A visit type that you would enter into the computer to schedule established patients.
To make an appointment on a schedule where there is not an available open time.
A commercial third party service that is contracted with for a predefined period of time. AKA: Call center
A physician who specializes in the treatment of diseases, as arthritis, lupus erythematosus, and scleroderma.
A workplace that serves as a telecommunications facility where lines from telephones can be connected together to permit communication
A person who is seeking medical treatment and has never been seen in the office before.
A listening device consisting of a single small speaker held to the ear by a band over the head.
Calls coming from outside of the office.
A physician who diagnoses and treats both acute pain and chronic pain and specializes in a wide variety of nonsurgical treatments for the musculoskeletal system.
Down
A patient requesting to see a physician for the first time.
A physician who has special training and expertise in performing a variety of operations.
A health care professional focused on the diagnosis and treatment neuromuscular disorders, with an emphasis on treatment through manual adjustment and/or manipulation of the spine.
A physician who possesses specialized knowledge and skill in the diagnosis and treatment of (lung) conditions and diseases.
Person working a switchboard
A word used at the beginning of an emergent announcement or notification.
A workplace that serves as a telecommunications center where lines from telephones can be connected together to permit communications.
To make an announcement or request over the public address system
To set up a new account from an existing account
A BCBS insurance plan that doctors who are not or no longer board certified (non-participating).
A patient who is requesting a routine appointment and has been seen by their primary care physician before.
To make an announcement or request over the public address system.
Word that is stated at the beginning of an emergent notification
A computerized system for answering telephone calls.