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CUSTOMER SERVICE

Across
A ______ /caregiver must sign in & sign out their child from a registered program.
You must do these multiple times throughout your day: head _____.
What do we post to ensure all participants & staff are expected to demonstrate a concern for dignity, health, safety and well being of others. Code of ______
If you are unsure of the person signing a child in/out of camp you can ask for a piece of photo _______.
A withdrawal fee is______ dollars.
What kind of bin does all confidential and important information get stored in at camp?
You can find the written consent (by a legal guardian) for a participant to sign out on the Participant ______ Form.
A _______ complaint is a complaint received in writing/ requires an investigation/ received by the staff from a political office.
An informal complaint is a ______ complaint where the recipient is able to solve the matter without escalating it further.
Down
Staff are responsible for _________ attendance.
A Parent/Guardian can give written consent for an authorized caregiver of an individual 12 yrs and older to pick up their child from camp. True or False?
If you do not know how to answer a question/complaint who can you refer the complainant to?
Who is responsible for calls when a participant does not show up to camp?
Clients may withdraw from a program at any time prior to the ______ class.
A parent may ask you for a Community Recreation Evaluation form. When they have completed it who should you give it to?
Personal information on camper forms must be kept______.
The first time a parent is late to pick up their child we should issue them a ______ along with the late pick up notice.
You must _____ the sign in/out sheet along with the parent & time stamp it as well.
The minimum age requirement to sign in/out with parent consent is____.
How much does the City charge per minute for a late pick up ____dollars.